• RESERVATION & CANCELLATION POLICIES

      1) RESERVATION POLICY

      Payment for the first night is required to make a reservation. This can be done by a bank account deposit or a credit or debit card charge.
      BANK: BANAMEX
      BRANCH: 0120
      ACCOUNT: 7976101
      INTERBANK CODE: 0026 10012079761015
      UNDER THE NAME OF: OPERADORA TURISTICA A.C.A. S.A. DE C.V.
      ONCE THE PAYMENT IS MADE PLEASE SEND YOUR DEPOSIT RECEIPT VIA E- MAIL AT RESERVACIONES@HOTELCASANTIGUA.COM OR VIA FAX AT +52 (951) 50 112 40

      2) CANCELLATION POLICY

      IF YOU ALREADY MADE YOUR DEPOSIT AND WISH TO CANCEL YOUR TRIP, YOUR DEPOSIT WILL BE 100% REFUNDED IF CANCELLED WITHIN 7 DAYS OR MORE. A RESERVATION CANCELLED BEFORE 7 DAYS FROM THE BOOKING DATE IS NON-REFUNDABLE.


      Check in 13:00 hrs
      Check out 15:00 hrs